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Terms & Conditions | Nova Casino Australia

These Terms & Conditions govern your use of novacasino-au.com, operated by Nova Gaming N.V. under licence OGL/2023/1567/0987 issued by the Curaçao Gaming Control Board. By registering or playing on our platform, you accept every clause set out below.

How You Accept Our Terms

These Terms & Conditions form a binding agreement between you and us, Nova Casino, from the moment you create an account or place a wager on our platform. If you do not agree with any part of them, you must stop using our services and close your account.

Acceptance takes effect as soon as you tick the confirmation box during registration. Each time you log in and play, you confirm that you have read, understood and continue to accept the current version of these terms, including any amendments we have published.

Who May Register and Play

Eligibility and identity checks

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, and you must not reside in a restricted territory. We operate under Curaçao licence OGL/2023/1567/0987 and cannot serve players from the USA, UK, France, Netherlands, Belgium, Spain, Russia, Belarus, Iran or North Korea.

One account per person, per household and per payment method is permitted. Before your first withdrawal we verify your identity, proof of address and payment method as part of our KYC obligations. We may request documents at any time and suspend play until verification is complete.

  • 1. You must provide accurate, current and complete personal details at registration.
  • 2. Duplicated accounts in your name will be closed and balances may be forfeited.
  • 3. You must keep your login credentials confidential; activity under your account is your responsibility.
  • 4. False or misleading KYC information voids all winnings and may result in permanent exclusion.

Deposits, Withdrawals and Verification

Payments on our platform

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer and the cryptocurrencies Bitcoin, Ethereum, Tether, Litecoin and Dogecoin. The minimum deposit is 20 AUD and the minimum withdrawal is 30 AUD. Withdrawals are capped at 8,000 AUD per day and 30,000 AUD per month, and we process them within 0 to 24 hours with no fees.

Winnings are paid only to a payment method registered in your own name. If an account stays dormant for twelve consecutive months, we may apply a reasonable administration fee to the remaining balance and notify you beforehand at your registered email address.

  • 1. Funds must originate from a source legally available to you.
  • 2. Deposits must be wagered at least once before withdrawal.
  • 3. Large or unusual transactions may require enhanced due diligence.
  • 4. We may split large withdrawals into instalments within your limits.

Bonus and Promotion Rules

General conditions

Bonuses, free spins, cashback and tournament prizes on our platform each carry their own promotional terms, which form part of this agreement. You must meet the stated wagering requirement before bonus funds convert to withdrawable cash.

Misuse of promotions voids the bonus, any winnings derived from it and may lead to account closure. We reserve the right to withhold payouts where promotional rules have been breached.

  • 1. Wagering requirements must be completed within the validity period stated in each offer.
  • 2. While a bonus is active, the maximum bet per round is limited unless the offer says otherwise.
  • 3. Certain games may be excluded from wagering contribution or forbidden while a bonus is active.
  • 4. Only one active bonus per account at a time; consecutive bonuses require a completed deposit wagering cycle.
  • 5. Strategy-based or low-risk betting patterns designed to guarantee bonus conversion are treated as abuse.

Conduct We Strictly Prohibit

Fair play protects everyone on our platform. Fraud, collusion, chargebacks and the use of automated software give an unfair advantage and entitle us to void bets, confiscate balances and permanently close accounts.

Circumventing geo-restrictions with a VPN, proxy or similar tool is a material breach of these terms. We use geolocation and device checks to enforce this clause.

  • 1. Chargebacks or reversed deposits result in immediate account suspension and debt collection.
  • 2. Multi-accounting to claim repeated bonuses is treated as bonus abuse.
  • 3. Bots, scripts and any automated interaction with our games are banned.
  • 4. Exploiting software errors or malfunctions voids affected wagers.

Responsible Play and Self Exclusion

Your limits and ours

You may set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting support, available 24/7 via live chat or email at [email protected]. We apply a requested limit immediately; raising one takes effect only after a cooling-off period.

You can self-exclude for a fixed term or permanently. During self-exclusion we close your access to deposits and play and remove you from promotional communications. If we notice signs of gambling harm, we will contact you and may apply protective limits. Free confidential support is available from Gambling Help Online on 1800 858 858.

Closing Your Account and Complaints

Complaint procedure

You may close your account at any time by contacting our support team, provided all wagers are settled and no bonus is active. We will return your withdrawable balance through a payment method in your own name.

Complaints go first to our support team, who aim to acknowledge them within 24 hours. If the matter is unresolved, you may escalate it to our complaints department and, failing resolution, to the Curaçao Gaming Control Board. This agreement is governed by the laws applicable to Nova Gaming N.V., and disputes fall under the jurisdiction of the courts of Curaçao.

Changes We May Make

We may amend these Terms & Conditions at any time, including when regulations, licence conditions or our services change. The revised version is published on this page with an updated effective date, and we notify registered players by email or site message where the change materially affects their rights.

Continuing to use Nova Casino after an amendment takes effect means you accept the updated terms. Material changes to deposits, withdrawals or bonus rules apply only to activity occurring after the effective date. We recommend reviewing this page regularly.

Frequently Asked Questions

How old do I have to be to play at Nova Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify your age during KYC checks before your first withdrawal.

Can I have more than one account?

No. We permit one account per person, household and payment method. Duplicate accounts are closed and any winnings may be forfeited.

How long do withdrawals take?

We process withdrawals within 0 to 24 hours once your KYC verification is complete. Limits are 8,000 AUD per day and 30,000 AUD per month, with no fees.

How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or email and request a fixed-term or permanent self-exclusion. We will block deposits, play and promotional communications for the period you choose.

How will I know if the terms change?

We publish the revised terms on this page with a new effective date and email registered players about material changes. Continued use after the effective date counts as acceptance.