Play Safe With Us at Nova Casino

Gambling should stay a form of entertainment you control, never the other way round. On this page we set out, in plain terms, every protection we have built into your Nova Casino account and the free Australian services you can turn to at any hour.

Our Commitment to Your Wellbeing

We hold a Curaçao Gaming Control Board licence (OGL/2023/1567/0987) and treat player protection as a core operating requirement, not a compliance box. Our dedicated responsible gaming team reviews player accounts for patterns that suggest distress, such as sharp deposit escalations or extended overnight sessions, and reaches out with a private message offering limits and support options.

Reality checks are switched on for every account by default. While you play, a discreet on-screen reminder appears at set intervals telling you how long the session has run and where your balance stands. You can adjust the frequency in your profile, but you cannot disable these reminders entirely, because we believe informed play is safer play.

Warning Signs to Watch For

Problem gambling rarely announces itself. It builds quietly, and the person affected is often the last to notice. We ask you to read the list below honestly, as a stocktake rather than a judgement. One item on its own may mean nothing; several together are a signal to act.

• You chase losses, depositing again straight after a losing session to win money back.
• You gamble with money earmarked for rent, bills or groceries.
• You borrow from friends, family or lenders to keep playing.
• You hide the amount of time or money you spend gambling from people close to you.
• You feel restless or irritable when you try to cut down or stop.
• Gambling has stopped being fun and become a way to escape stress, anxiety or low mood.
• Your sleep, work or relationships are suffering because of late-night sessions.
• You have tried to cut back several times and have not managed it on your own.

Tools You Can Set Today

Every control below lives in your account under Profile, then Responsible Gaming, and takes under a minute to activate. Limits apply immediately; increasing or removing a limit always involves a cooling-off delay so the decision is made calmly, never mid-session.

• Deposit limits cap how much you can load per day, week or month, set in your Responsible Gaming dashboard.
• Loss limits stop play automatically once net losses for the period reach your chosen amount.
• Wagering limits restrict total bets placed, regardless of wins or losses, adjustable in the same dashboard.
• Session time limits log you out after a set number of hours, configurable under Profile settings.
• Reality checks show session length and balance reminders at intervals you choose, from 15 minutes upward.
• Cooling-off periods suspend your account for a short break, activated from the Responsible Gaming menu.
• Self-exclusion closes your account for a longer, fixed term, requested via the same menu or through support.

Self-Exclusion, Step by Step

Durations and what happens

We support five self-exclusion terms: 24 hours, 7 days, 30 days, 6 months and permanent. Once active, the exclusion cannot be lifted early for any reason, including by our support team, and any deposits sent during the term are returned to their source after verification. Marketing emails and SMS stop the moment the exclusion begins.

Your remaining balance is withdrawn to your verified payment method, and any open bets are settled at their natural conclusion, with winnings credited and then paid out with the rest. Your account data is retained only as long as licensing rules require, so the exclusion is enforceable and your identity stays protected.

Short breaks of 24 hours and 7 days reactivate automatically at expiry. For 30-day and 6-month exclusions, reactivation requires a written request to [email protected] and a 24-hour reflection period. Permanent exclusions are final: we close the account, return all funds and remove you from all promotional databases. Reactivating an account also triggers a mandatory conversation about whether the break should continue.

Keeping Underage Players Out

You must be at least 18 years old to hold an account with us, and we verify this through our KYC process: government-issued photo ID, proof of address and payment method verification are all required before a first withdrawal, with age checks triggered earlier whenever account details raise a question. Accounts opened with false age information are closed and balances refunded to source.

If children or teenagers have access to your devices, please never leave a logged-in session unattended, and consider parental control software such as Net Nanny, Qustodio or the free tools built into Windows, macOS, iOS and Android. CyberPatrol-style filters and Gamban blocking apps add a second layer by restricting gambling sites altogether, which protects curious teenagers as well as adults taking a break.

Free Help Across Australia

Our tools manage your account; the services below support you as a person, and every one of them is free, confidential and independent of Nova Casino. If even one item from the warning signs list rang true, one phone call is a reasonable next step, and no commitment follows from it.

• Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, 24/7 telephone and online counselling nationwide.
• Lifeline Australia, 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health.
• Relationships Australia gambling help services, 1300 364 277, relationships.org.au, support for families affected by someone else's gambling.
• Salvo Care Line (Salvation Army), 1300 363 622, salvationarmy.org.au, practical and financial counselling in every state.

Talk to Our Support Team

Our live chat runs 24/7 and any agent can activate limits, cooling-off periods or self-exclusion for you on the spot, no questions asked and no upselling. For private matters, write to [email protected] with the subject line Responsible Gaming and your request is handled only by our trained specialist team.

There is no wrong reason to ask for help and no minimum level of concern you need to justify. Whether you want a 24-hour breather after one rough night or a permanent closure, we act on your instruction the same day and confirm it in writing.

Frequently Asked Questions

How do I set a deposit limit on my Nova Casino account?

Open Profile, then Responsible Gaming, choose a daily, weekly or monthly cap and confirm. The limit applies immediately. Raising or removing it takes effect only after a 24-hour cooling-off period.

Can I cancel a self-exclusion early?

No. Once a self-exclusion is active, no one at Nova Casino, including management, can lift it before the term ends. Short terms of 24 hours and 7 days reactivate automatically, while 30-day and 6-month terms require a written request plus a 24-hour reflection period.

What happens to my balance if I self-exclude?

Your remaining balance is withdrawn to your verified payment method. Open bets settle at their natural conclusion and any winnings are credited and paid out with the rest.

Can I reopen my account after a permanent self-exclusion?

No. A permanent exclusion closes the account for good, returns all funds and removes you from our promotional databases. If you want to gamble again in future, we would rather you seek guidance from Gambling Help Online first on 1800 858 858.

Is Nova Casino available to players under 18?

No. Our KYC process requires government-issued photo ID before your first withdrawal, and accounts opened with false age information are closed with balances refunded to source.